Sierra Casino — Privacy Policy

1. About this privacy policy

This Privacy Policy describes how Sierra Casino, accessible at sierracasinoau.com, collects, uses, discloses, and protects personal information when you use our services, create an account, play games, and interact with support. It also explains your privacy choices, cookie preferences, and rights available to you.

2. Operator identification

For purposes of data protection obligations, the operator of the services is Sierra Casino. Licence number GLH-57E681CAEE28B19C.

3. Information we collect

We may collect personal information in the following categories:

• Account and identity information: name, date of birth, country of residence, email address, phone number (if provided), and username.

• Verification data: documentation you submit during KYC/age checks, including portions of identity documents, selfie/liveness responses, and confirmation outcomes.

• Transaction information: payment method details, deposit and withdrawal records, invoice references, and related billing data. We may also process purchase confirmations and chargeback activity.

• Game and account activity: game type, session identifiers, bets placed, wins/losses, gameplay statistics, and time stamps.

• Communication details: information you submit in support requests, emails, live chat transcripts (where applicable), and correspondence preferences.

• Device and technical data: IP address, device type, browser type, operating system, referral/landing pages, approximate location (derived from IP), and logs.

• Fraud prevention signals: risk scores, device fingerprints, velocity checks, and account linking indicators used to maintain account integrity.

4. How we use your information

We use personal information to:

• Provide and operate the casino services, including enabling account access, managing balances, and processing gameplay.

• Verify eligibility and age, and comply with legal and regulatory requirements.

• Process payments and manage deposits, withdrawals, refunds, and payment disputes.

• Maintain fair play, detect fraud and abuse, and investigate suspicious activity.

• Improve user experience, game performance, and our services through analytics and service testing.

• Communicate with you about account matters, security updates, promotions you have opted into, and customer support.

• Ensure compliance with obligations relating to AML and responsible gambling measures where applicable.

5. Cookies and similar technologies

We use cookies and similar technologies (such as local storage and session identifiers) to operate the site, remember preferences, understand usage patterns, and support security. Cookies may be first-party (set by sierracasinoau.com) or third-party depending on the tools used.

Common cookie purposes include:

• Strictly necessary cookies: required for core functions such as secure login and transaction processing.

• Performance cookies: help us measure traffic and improve site speed and reliability.

• Functionality cookies: store settings like language and chosen preferences.

• Advertising/marketing-related cookies: used to deliver personalized promotions where allowed, based on your consent choices.

You can manage cookie preferences through your browser settings. Some features may be limited if cookies are disabled.

6. Legal basis for processing

Depending on your location and applicable law, we process personal information where it is necessary to perform a contract with you, to comply with legal obligations, to pursue legitimate interests (such as improving service quality and security), and where required, based on your consent. You may withdraw consent where we rely on it, without affecting processing already carried out.

7. Sharing of personal information

We share personal information only as necessary for legitimate business purposes and to meet legal obligations. We may disclose information to:

• Service providers and vendors who help operate the website and services (such as payment processors, hosting providers, customer support tooling, and analytics platforms).

• Payment and fraud prevention partners to perform authorization, risk checks, and dispute handling.

• Regulatory bodies, law enforcement, courts, or other parties when legally required.

• Game content providers and platform partners to deliver games and process gameplay where applicable.

We require appropriate safeguards from third parties and aim to limit sharing to the minimum necessary information.

8. Data security

We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure. Measures may include encryption in transit, secure authentication practices, logging and monitoring, and restricted access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Retention of personal information

We retain personal information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary by data type, for example:

• Account and transaction records are kept for compliance and record-keeping needs.

• Verification and fraud-related information may be retained for investigation, prevention, and auditing.

• Support communications may be stored for customer service and dispute resolution.

When data is no longer required, we take steps to delete, anonymise, or securely dispose of it.

10. Player rights and choices

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion in certain circumstances.

• Request restriction or objection to certain processing activities.

• Withdraw consent where processing is based on consent.

• Request portability of certain data where applicable.

To submit a request, contact our support team using the details in the Contact section below. We may need to verify your identity before responding.

11. International transfers

Personal information may be processed and stored in locations outside your country of residence, including where our service providers operate. We take steps intended to ensure that transfers are protected by appropriate safeguards, such as contractual protections and security controls. If you request additional information about transfer safeguards, we will respond where required by law.

12. Children’s privacy

Sierra Casino is not intended for children. We do not knowingly collect personal information from persons under the applicable minimum age to gamble. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

13. Third-party links

Our website and emails may include links to third-party sites or services. This policy does not cover their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

14. Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact the operator at Sierra Casino through the support contact options available on sierracasinoau.com. For faster handling, include your username (if you have one), the email address used to register, and the specific request you are making.

You can also request details about how cookies are used by adjusting cookie settings. Where required, we will respond within the timeframe permitted by applicable law.