Sierra Casino — Terms of Use

1. Acceptance of the terms

By accessing or using Sierra Casino at sierracasinoau.com, you agree to these Terms of Use and any related policies referenced within the site. If you do not agree, you must not use the services. These Terms form an agreement between you and Sierra Casino regarding your use of the casino platform.

2. Eligibility and minimum age

You must meet the applicable minimum age requirement to gamble online before creating an account or playing. You also must be eligible to use the services based on your residency and applicable laws. By registering, you confirm that you meet the eligibility criteria and that the information you provide is accurate.

Sierra Casino may refuse registration or restrict access if we cannot verify your eligibility or if we identify inconsistencies in your submitted information.

3. Account registration and verification

To play, you may need to create an account. You agree to:

• Provide accurate, complete, and current information.

• Maintain the security of your login credentials and notify us if you suspect unauthorised access.

• Complete identity and age verification when required.

We may require documents to confirm your identity and age. You agree that we may process and review this information to comply with applicable legal and regulatory requirements, including anti-fraud and anti-money laundering checks where applicable. If verification cannot be completed, we may suspend or close your account.

4. Deposits and withdrawals

You can fund your account using available payment methods. By making a deposit, you authorise payment processing and agree to abide by the payment terms displayed at the time of transaction. Withdrawals are subject to review, eligibility checks, and compliance requirements.

General withdrawal terms may include:

• Withdrawals may be delayed while we verify identity, investigate suspicious activity, or comply with legal obligations.

• Where required, withdrawals may be processed using the same payment method originally used for deposits.

• Charges, fees, and exchange-rate effects may apply depending on your payment provider.

Any attempt to reverse transactions, charge back, or dispute payments without a valid reason may result in account restrictions, forfeiture of promotional winnings, and/or termination of your account.

5. Bonuses and promotional offers

From time to time, Sierra Casino may offer bonuses and promotions. Each promotion may have its own specific conditions, including eligibility criteria, wagering requirements, time limits, and game contribution rules. Where conflicts arise, the terms stated for the specific promotion will apply.

Unless a promotion states otherwise:

• Bonus funds are subject to wagering requirements before withdrawals are permitted.

• Only qualifying wagers contribute to wagering requirements.

• Cash-out of bonus money is limited by the promotion rules, and any remaining bonus eligibility may expire at the end of the promotion period.

• We may cancel or remove bonuses if we detect abuse or non-compliance with the promotion terms.

We reserve the right to adjust or revoke promotional awards where we suspect manipulation, collusion, or use of multiple accounts.

6. Fair play and prohibited conduct

We aim to ensure a safe and fair gaming environment. You agree not to:

• Create or use multiple accounts or attempt to circumvent identity checks.

We may investigate suspicious gameplay patterns, unusual withdrawal behavior, or activity inconsistent with normal usage. Where we find violations, we may withhold payouts, revoke bonuses, limit gameplay, or close your account.

7. Responsible gambling

Gambling involves risk. You are responsible for managing your participation. If you feel your gambling is becoming problematic, consider using self-exclusion options where available or seek help through appropriate support resources in your region.

Sierra Casino may implement responsible gambling tools and may impose restrictions to comply with responsible gambling practices and legal obligations where applicable.

8. Account closure and suspension

You may request account closure at any time through the support channels on sierracasinoau.com. Sierra Casino may also suspend or close accounts if we determine that you have violated these Terms, provided false information, failed verification, engaged in prohibited conduct, or where required by law.

Upon closure, any remaining balance and promotional eligibility will be handled in accordance with applicable policy, promotion terms, and legal requirements. We may refuse withdrawal of funds arising from prohibited activity.

9. Limitation of liability

To the maximum extent permitted by law, Sierra Casino and its affiliates, officers, employees, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the services.

We do not exclude or limit liability for matters that cannot be excluded under applicable law, including where required by statute. Our total liability will be limited as permitted by applicable law and the nature of the claim.

10. Governing law

These Terms are governed by the laws applicable to Sierra Casino’s operations and the use of the services. By using the site, you agree to submit to the competent courts for disputes arising from or relating to these Terms, subject to any mandatory legal protections that apply to you.

11. Changes to the terms

We may update these Terms from time to time to reflect changes in legal requirements, operational practices, platform features, or promotional structures. When changes are made, the updated Terms will be posted on sierracasinoau.com with an effective date indicated on the page where available.

Your continued use of the services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the services and request account closure where appropriate.

12. Contact and assistance

If you have questions about these Terms of Use, please contact Sierra Casino via the support options on sierracasinoau.com. Include your username and the details of your request or concern so we can assist you efficiently.